If you need to upgrade a product or hosting plan, your agency handles this for you. Upgrades cannot be made directly from your client dashboard.
- Contact your agency and let them know which product or plan you want to upgrade.
- Your agency will send you a new referral with the upgraded product.
- Complete the purchase using the link your agency provides.
If you are unsure which upgrade is right for your site, your agency can advise you on the best option.
Automattic for Agencies - Knowledge Base 