Each Automattic for Agencies account has an Agency Owner, which is the account that first signed up and provided the agency details. Each agency may also have Team Members, who are invited to that agency by the owner.
In this guide, you will learn how to transfer agency ownership to a team member.
If the person who created the agency should no longer be the owner, you can transfer ownership to any team member. This is useful when someone on your team signed up to evaluate the platform, but you now plan to use it daily and want the correct person to have full Agency Owner privileges.
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The team member receiving ownership must already be part of your agency. You can only transfer ownership to existing team members.
To transfer ownership:
- Go to Automattic for Agencies Dashboard → Team.
- Click the three-dot menu next to the team member you want to make the owner.
- Select “Transfer ownership”.
- Confirm the transfer.
After confirming, the current Agency Owner becomes a Team Member, and the selected team member becomes the Agency Owner with full permissions, including destructive actions.
Automattic for Agencies - Knowledge Base 