At Automattic, we understand that every agency we partner with is unique, with particular goals and your own set of strengths and challenges. That’s why we designed our support offering to cater to this diversity of needs. Our goal is to help you scale your business, optimize your workflows and deliver the best results to your clients.
Whether you’re looking for foundational support or more hands-on guidance, our support team has you covered. From priority troubleshooting, to dedicated partner managers, advanced technical support, and sales expertise – we provide the support your team needs to thrive.
Depending on your tier, you’re eligible for our premier support, so don’t hesitate to reach out using the options available on your dashboard. Pro Partners and Premier Partners receive our fastest response times and have the option to join our team in a private Slack channel. To connect with our team, simply click the support buttons present throughout your dashboard as shown below:
Additionally, all agencies benefit from:
All agencies are eligible for a free initial onboarding call designed to help you maximize your success from day one. Our onboarding calls offer personalized guidance, insider tips, and a roadmap to effectively leverage our program to grow your agency.
Our blog is where we publish articles meant to help you stay ahead of the curve by following the latest updates to the program, industry insights, and expert tips to help your agency thrive in a competitive landscape.
Automattic for Agencies - Knowledge Base 