Manage WooCommerce stores with extensions purchased outside of Automattic for Agencies

Your clients may have WooCommerce extensions purchased directly from WooCommerce.com using their own account. Because Automattic for Agencies requires your agency’s WooCommerce.com account to be connected to the store, connecting your account disconnects the client’s — which can deactivate their existing extensions.

The WooCommerce.com collaborator feature solves this. By adding your agency as a collaborator on the client’s WooCommerce.com account before switching the connected account, you preserve the client’s existing extensions while enabling Automattic for Agencies extension management on the same store. The client’s extension licenses will flow through your account to the store.

In this guide, you will learn how to add your agency as a collaborator, switch the connected WooCommerce.com account, and reconnect the client’s existing extensions.

• Your client must have a WooCommerce.com account with active extensions on their store.
• You need the email address associated with your Automattic for Agencies account.
• You need temporary access to your client’s WooCommerce.com account, or your client needs to complete the collaborator step themselves.

Follow these steps to add your agency’s WooCommerce.com account as a collaborator on your client’s account:

1. Log in to the client’s WooCommerce.com account.
2. Navigate to the collaborators page.
3. Add the email address associated with your Automattic for Agencies account as a collaborator with all permissions. The full guide to collaborators is available here.

Once your agency is added as a collaborator, switch the store’s connected account from the client’s to yours:

1. Navigate to the client’s store wp-admin.
2. Go to WooCommerce → Extensions → Subscriptions.
3. Disconnect the store from the client’s WooCommerce.com account using the account menu in the top right.

4. Reconnect the store to your agency’s WooCommerce.com account using the same menu.

5. On the resulting screen, you will be prompted to choose the account to connect. You can confirm the account shown, or sign in as a different user if your agency account is not displayed.

After you connect your agency’s account, the client’s existing extensions appear on the Subscriptions page with a “not connected” status. Follow these steps to reactivate them:

1. Locate each extension with a “not connected” status on the WooCommerce → Extensions → Subscriptions page.
2. Click “Connect” under the Actions column for each extension.

Once reconnected, each extension has an active subscription and is fully functional.

After completing these steps:

• Extensions your client previously purchased outside of Automattic for Agencies remain active on the store.
• Extensions you assign through Automattic for Agencies (from agency purchases or client referral purchases) are available on the store.
• Any future extensions your client purchases directly from WooCommerce.com will be available on the store.
• Both sets of extensions operate on the same store simultaneously.