Billing and payments overview

Automattic for Agencies billing is straightforward: all purchases are billed upfront at the time of purchase. You choose monthly or annual billing for each product, and annual billing may offer a discount depending on the product.

Automattic for Agencies supports payments in 26+ currencies. Accepted payment methods include credit and debit cards, PayPal (in supported countries), and local payment methods such as UPI in India. Available payment methods vary by region — you are shown the options available in your area at checkout.

In this guide, you will learn how billing, invoices, and unpaid balances work in Automattic for Agencies.

Billing begins the moment a license is issued to your account, even if the license has not been assigned to a site. Billing stops when a license is revoked.

You receive an emailed copy of your invoice for each purchase. You can also view all invoices from Purchases → Invoices in your Automattic for Agencies portal.

If payment cannot be processed on the first attempt, Automattic for Agencies sends reminder emails. You can also manually pay an outstanding invoice from the Purchases → Invoices section of the portal.

Automattic for Agencies charges appear on your credit card statement with a descriptor that begins with WP*.

If you do not recognize a charge, reference your emailed invoice or view your billing history in Purchases → Invoices. You can also look up a charge at wpchrg.com.

If a payment method is removed or a payment is declined, an invoice may enter an unpaid state. Automattic for Agencies sends email reminders when this occurs.

• Add or update a payment method: Store a credit or debit card for purchases.
• Resolve a missed payment: How to fix a missed payment