Billing and payments overview

Automattic for Agencies billing is straightforward: all purchases are billed upfront at the time of purchase. You choose monthly or annual billing for each product, and annual billing may offer a discount depending on the product.

Automattic for Agencies supports payments in 26+ currencies. Accepted payment methods include credit and debit cards, PayPal (in supported countries), and local payment methods such as UPI in India. Available payment methods vary by region — you are shown the options available in your area at checkout.

In this guide, you will learn how billing, invoices, and unpaid balances work in Automattic for Agencies.

Billing begins the moment a license is issued to your account, even if the license has not been assigned to a site. Billing stops when a license is revoked.

You pay for each product or license upfront at checkout for the term you choose — monthly or annual. There’s no more pay-for-what-you-use daily accrual.

Each product or license becomes its own subscription with its own renewal date, based on when you purchased it. For example, if you buy a WordPress.com plan on the 22nd and a Jetpack license on the 28th, each renews on its own date on the term you selected. Instead of a single monthly usage invoice, you receive an individual receipt for each purchase.

Subscriptions renew automatically unless auto-renew is turned off.

• Monthly plans renew automatically on the plan’s expiration date.
• Annual plans renew automatically ahead of the expiration date.

You’ll receive email reminders before a renewal is charged, and you can turn auto-renew on or off for any subscription. Learn more about how automatic renewals work.

You receive an emailed receipt for each purchase and renewal. You can view your payment methods, billing history, and receipts from your WordPress.com account at wordpress.com/me/purchases, which is linked from your Automattic for Agencies dashboard.

Agencies and clients can pay in their local currency where supported (26+ currencies). A few notes:

• Your agency marketplace and estimated commissions are displayed in USD.
• When you refer a client, they see their localized currency at checkout based on their location, and their recurring receipts are billed in that currency.
• Referral commissions are paid in USD; non-USD purchases are converted to USD at payout.

Automattic for Agencies charges appear on your credit card statement with a descriptor that begins with WP*.

If you do not recognize a charge, reference your emailed invoice or view your billing history in Purchases → Invoices. You can also look up a charge at wpchrg.com.

If a renewal payment is declined or a payment method is removed, we retry the charge over several days and email you each time an attempt fails. If you’ve stored a backup payment method, we’ll try it on the final attempt.

⚠️ If a subscription with auto-renew enabled can’t be paid, it’s cancelled 25 days after its expiration date. If auto-renew is turned off, the subscription is cancelled 9 days after expiration. Add or update your payment method before then to avoid interruption.

Cancellation affects only the individual subscription and its licenses — your agency account and other subscriptions aren’t blocked or removed. When a subscription is canceled, the associated product loses its paid features (for example, a WordPress.com site reverts to a free plan).

To fix a declined or missed payment, see Resolve a missed payment.

• Add or update a payment method: Store a credit or debit card for purchases.
• Resolve a missed payment: How to fix a missed payment
• Billing Migration FAQ for Agencies: Background on the move to the new billing system.