Client billing & payments

If you’re seeing this page, that means your web agency is using Automattic for Agencies to manage their clients’ websites.

Automattic is the company behind some of the biggest brands in WordPress, such as WordPress.com, WooCommerce, Jetpack, and Pressable.

When adding products to your website, your agency will send you an invoice via email and attach a message. This invoice will include:

• Any products or hosting for your website that your agency wishes to install and manage on your behalf.
• The monthly price of each product.
• The total monthly price of all products.
• A link to pay.

• When you click “Pay now,” you’ll be taken to a checkout to add a payment method and confirm your purchase.
• If you don’t have a WordPress.com account, Automattic for Agencies will create one for you. This will allow you to manage your payment methods, and cancel products at any time.
• Click “Approve” to continue to check out.

After your WordPress.com account is set up, or you’ve logged in, you’ll be brought to the checkout screen. Here you’ll be able to review all the products or hosting your agency that the agency has sent over for you to purchase.

Your first visit will require you to add a payment method to your account. Automattic for Agencies use Stripe, which holds the highest security certification in the industry.

You’ll have the opportunity to add or modify your payment methods later, but the first card will automatically be set as your primary payment method.

Once your payment method is added, you’ll be asked to review and confirm the purchase.

After you’ve successfully made the purchase, you’ll be brought to your product management screen where you can see that your products are now active.

For now, this area is simple. Showing you the products you own, the monthly price of each product, its status, and providing ways to cancel a product.

You don’t need to do anything else. As soon as you complete the payment, the agency will receive a notification that the licenses you purchased are available for them to use. They’ll begin setting up the products you purchased, and will follow up with you if anything else is needed.

• Subscriptions are billed on the 1st of every month.
• Your first bill will include a prorated amount for the current month, depending on which day you purchased these products.
• You can cancel these products at any time.

If you cancel (revoke) any product mid-subscription period, you will be billed a prorated amount that month. Example: If you cancel a product on July 10, when you’re billed on August 1st, it will only be for the 10 days in July the product was active.

Conversely, if you purchase a product on July 25, when you receive your bill on August 1st, you’ll only be billed for the 7 days it was active in July.

To cancel a product that you have previously paid for, navigate to your subscriptions area. Each product will display a “Cancel the subscription” button. Once you click cancel, a dialog will display asking you to confirm.

During your first purchase you’ll be asked to add a payment method. To do so, simply enter your name and credit card details.

• If this is your only payment method, the checkbox below “Set as primary payment method” will be automatically checked.
• Once you add your card, you’ll be brought back to the checkout to confirm your purchase.

To add or delete payment methods, navigate to the payment methods area within your dashboard.

• Add a payment method by clicking on the button at the top of the page.
• Remove a payment method by clicking on the ... menu below each card.

If you do not have a payment method on file, you will not be able to purchase new products that your agency has invoiced you for, until you add a new payment method to your account. 

If you remove all saved payment methods before being charged for the month, you will also need to pay any past-due invoices.